Legal
Terms of Use
The rules that govern how patients, providers and employees use Panmedical.
User Terms of Use
Account Creation
- Users must provide accurate and complete information when creating an account.
- Each user is responsible for maintaining the confidentiality of their account credentials.
- Unauthorized use of another user's account is strictly prohibited.
Service Usage
- Users are expected to use the services provided by Panmedical responsibly and ethically.
- Misuse of video consultation services or ordering of medical equipment for fraudulent purposes will result in account suspension or termination.
- Users must comply with all applicable laws and regulations while using our services.
- Users must acknowledge that Panmedical's services are meant for urgent, non-emergency services, and are not suitable for any emergencies that are best handled by a visit to a hospital; please decide what's best for your situation.
- Users understand that our Partners (Pharmacies, Labs, Diagnostic) are independent medical service providers contracted by Panmedical to provide expanded services to patients. Patients will typically pay directly to those partners for any services provided by them.
Service Availability
- Panmedical strives to ensure services are available at all times, but occasional downtime may occur due to maintenance or unexpected problems.
Provider Terms of Use
Professional Standards
- All healthcare providers must adhere to the highest professional standards in delivering video consultation services.
- Providers must maintain their professional licenses and qualifications as required by law.
- Ethical and respectful conduct towards patients is mandatory.
Service
- Providers have signed up with Panmedical as independent contractors to provide Telehealth services (Telemedicine) to patients. Providers are NOT considered as employees or representatives of Panmedical.
- Providers will be paid on a per consultation basis based on their contract.
- Providers are expected to offer high-quality care and ensure patient satisfaction.
- Providers must acknowledge that Panmedical's services are meant for urgent, non-emergency services, and are not suitable for any emergencies that are best handled by a visit to a hospital; please assess the situation and advise the patient accordingly.
- Providers understand that our Partners (Pharmacies, Labs, Diagnostic) are independent medical service providers contracted by Panmedical to provide expanded services to patients.
Data Privacy
- Providers must ensure the confidentiality and privacy of patient information at all times.
- Patient data should only be accessed for legitimate purposes related to the provision of healthcare services.
- Providers are responsible for complying with Panmedical's data protection policies and relevant data privacy laws.
Employee Policy
Confidentiality
- Employees must maintain the confidentiality of all user information and ensure it is not disclosed to unauthorized parties.
- Breaches of confidentiality will result in disciplinary action, including potential termination.
Professional Conduct
- Employees are expected to conduct themselves professionally and respectfully when interacting with users and colleagues.
- Any form of harassment or discrimination will not be tolerated and will be addressed promptly.
Compliance
- Employees must adhere to all company policies, procedures, and legal requirements.
- Regular training and updates will be provided to ensure employees are informed about current policies and regulations.
Refund Policy
For User / Patient
- Any technical problems with the device occurring within 2 hours before the consultation can be rescheduled, but no refund will be given.
- User misses consultation, then 50% payment goes to the provider, no refund or reschedule options for user.
For Provider
- If the provider cancels within 30 minutes of the consultation, the user will receive a full refund or the option to reschedule.
- If the provider misses the consultation, the user will receive a full refund or the option to reschedule at no additional cost.
Cancellation Policy
Platform
- Technical issues with the platform just before a consultation will result in its cancellation. The user will receive a full refund or a rescheduling option, and the provider will not get any payment.
For User / Patient
- Any technical problems with the device occurring within 2 hours before the consultation can be rescheduled, but no refund will be given.
- If user cancels consultation on same day, then no refund is provided.
- If the user reschedules more than 2 hours before the consultation, they can do so for free.
- User misses consultation, then 50% payment goes to the provider, no refund or reschedule options for user.
For Provider
- Provider cancels consultation on same day: User can reschedule with another provider.
- If the provider cancels within 30 minutes of the consultation, the user will receive a full refund or the option to reschedule.
- If the provider misses the consultation, the user will receive a full refund or the option to reschedule at no additional cost.
Why Choose Panmedical?
Panmedical is a digital health company, empowering patients and connecting providers
Get quality, convenient, affordable medical care
Access trusted healthcare for your needs.
24x7 online from anywhere
Video consultation.
Search doctor by name, speciality, or symptom
Review doctor profile, and book instantly.
Appoint your own team of doctors
Include a primary care (PCP) leader, for continued care.
Top doctors available from 30+ specialities
Solutions to all your healthcare needs.
Free electronic health records (EHR)
Quick online access to your complete medical history.
Online store for healthcare products
Healthcare products delivered conveniently.
Partnership with physical providers
For pharmacy, labs, diagnostics, clinics, hospitals and rehabs.