Panmedical collects relevant personal and medical information from users to provide personalized healthcare services. Information collected includes personal information, medical history, and family history for medical consultations. Customer address is collected only for shipment of DME product, as required.
Payment information is not stored on Panmedical servers, and is directly entered on the payment gateway screen (Cashfree) and retained by them. Providers and Users use self-service to update and save their profile data and access required data to complete their relevant transactions. Patients receive prescriptions and invoices on the app once the Provider closes the consultation.
Data Protection: Panmedical implement advanced security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Data is encrypted during transmission and storage to ensure maximum security.
Panmedical does not share user data with third parties unless required by law or with explicit user consent.
Personal information will never be sold, leased, or exchanged with any external entities for marketing purposes.
Users & Providers have the right to access and request the deletion of their personal data at any time.
Once ABDM integration (Ayushman Bharat Digital Mission) is enabled in the future, with specific user consent, health information will be exchanged with ABDM servers (download & upload as authorized).
Third-Party Services:
Any third-party services used (such as payment gateways, etc) comply with our strict privacy standards.
Payment information is not stored on Panmedical servers, and is directly entered on the our payment gateway screen (Cashfree, our payment gateway provider).
Users & Providers are informed about any third-party involvement in the processing of their data.
When a User opts-in for services that are provided by our partners like Pharmacy, Labs or Diagnostic, we may share minimum patient data as required by the Partner to complete the requested service.
Personal data is retained only as long as necessary to provide our services or as required by law. Once no longer needed, data is securely deleted.
User Policy:
Users must provide accurate and complete information when creating an account.
Each user is responsible for maintaining the confidentiality of their account credentials.
Unauthorized use of another user’s account is strictly prohibited.
Users are expected to use the services provided by Panmedical responsibly and ethically.
Misuse of video consultation services or ordering of medical equipment for fraudulent purposes will result in account suspension or termination.
Users must comply with all applicable laws and regulations while using our services.
Users must acknowledge that Panmedical’s services are meant for urgent, non-emergency services, and are not suitable for any emergencies that are best handled by a visit to a hospital; please decide what’s the best for your situation.
Users understand that our Partners (Pharmacies, Labs, Diagnostic) are independent medical service providers contracted by Panmedical to provide expanded services to patients. Patients will typically pay directly to those partners for any services provided by them.
Panmedical strives to ensure services are available at all times, but occasional downtime may occur due to maintenance or unexpected problem.
Providers Policy
All healthcare providers must adhere to the highest professional standards in delivering video consultation services.
Providers must maintain their professional licenses and qualifications as required by law. Ethical and respectful conduct towards patients is mandatory.
Providers have signed up with Panmedical as independent contractors to provide Telehealth services (Telemedicine) to patients. Providers are NOT considered as employees or representatives of Panmedical.
Providers will be paid on a per consultation basis based on their contract.
Providers are expected to offer high-quality care and ensure patient satisfaction.
Providers must acknowledge that Panmedical’s services are meant for urgent, non-emergency services, and are not suitable for any emergencies that are best handled by a visit to a hospital; please assess the situation and advise patient accordingly.
Providers understand that our Partners (Pharmacies, Labs, Diagnostic) are independent medical service providers contracted by Panmedical to provide expanded services to patients.
Providers must ensure the confidentiality and privacy of patient information at all times.
Patient data should only be accessed for legitimate purposes related to the provision of healthcare services.
Providers are responsible for complying with Panmedical’s data protection policies and relevant data privacy laws.
Employee Policy
Employees must maintain the confidentiality of all user information and ensure it is not disclosed to unauthorized parties.
Breaches of confidentiality will result in disciplinary action, including potential termination.
Employees are expected to conduct themselves professionally and respectfully when interacting with users and colleagues.
Any form of harassment or discrimination will not be tolerated and will be addressed promptly.
Employees must adhere to all company policies, procedures, and legal requirements
Regular training and updates will be provided to ensure employees are informed about current policies and regulations.
